Question 1

What forms of payment do you accept?

Accepted Answer

We accept
∙Paypal 
∙Visa 
∙MasterCard 
∙American Express 
∙UnionPay
∙Discover
∙JCB
∙Diners club International

Question 2

Where do you ship to?

Accepted Answer

We ship worldwide.

Question 3

Is buying on your site secure?

Accepted Answer

The security protocol protects all ecommerce payments and transactions with: 
PCI DSS Level 1 certification (Payment Card Industry Data Security Standard)—ensuring all payment processors transmit user and transactional data over secure environments
Ongoing transaction monitoring, looking for attacks and vulnerabilities in the system
Data analysis for fraud blocking
Machine learning for fraud prevention
Third-party audits and bug bounty programs for identifying vulnerabilities during development and beyond

Question 4

Where do you ship from?

Accepted Answer

We ship from our location in Edmonton, AB, Canada.

Question 5

Can I track my order?

Accepted Answer

Yes! You will be sent a tracking number after your order has been shipped.

Question 6

How frequently will new products launch?

Accepted Answer

All of our products are designed, from idea to sample, by Wid Eriksen. Because of this, it does take longer for products to get from concept to the website. We appreciate your patience and continued support as new products are consistently in development.

We will be doing seasonal launches 1-2 times per year. As WATERINDESERT grows, you can expect this to increase ;)

Question 7

I don't love my order or I got the wrong size. Can I return it?

Accepted Answer

Not a problem. We want you to be satisfied with your purchase from WATERINDESERT. You can fill out the return form below.

If you have further questions or feedback, please contact us at info@waterindesert.com.

FAQ